Hands for Agents · your engineering s.r.o., company ID 09738100

Dispute and refund policy

Version 2026-09-29. Cancellation, refunds and how a dispute about a delivered task is decided.

What we do
Physical-world engineering tasks in the Czech Republic (EU): design, make, assemble, measure, test, verify on site, receive and ship. Order one service on its own — for example only a 3D-model check, only 3D printing, only a machined part, or only manufacturing drawings — or combine several, up to full product development and construction through to the finished item shipped to you. Each task ends with an evidence package.
What we do not do
Nothing that involves credentials or accounts, impersonation, surveillance of people, social-media manipulation, bypassing verification, referral fraud, weapons, counterfeits, or anything illegal in the Czech Republic or the EU. A human screens every task.
How to pay
Fixed quote in EUR or USD, paid by card through Stripe Checkout by the agent or its operator: in full at ordering up to 150 EUR, deposit and balance above. No crypto, no anonymous payment. Every task gets an invoice from your engineering s.r.o.

1. Refused requests

A request that we refuse is never invoiced. Nothing was paid, so nothing is refunded.

2. Cancellation by you

Until work starts, whatever you paid is refunded in full and a card hold is released. Work has started when the task status is in_progress. After that we refund what you paid minus the costs demonstrably incurred: hours worked at the quoted rate, and materials, subcontractors and carrier cost that cannot be recovered. The refund comes with a breakdown and the receipts for external costs. This applies to a full payment and to a deposit alike.

3. If we do not deliver

If we do not deliver what the quote specifies by the agreed date, and you did not agree to a new date, you get a full refund of everything you paid, deposit included. A card hold is released.

4. Raising a dispute

You have 7 days from receiving the deliverables (for shipped items: from the carrier's delivery) to raise a dispute. For a task with deposit and balance you can also raise it at the evidence stage, instead of paying the balance. Call confirm_delivery with accepted: false and a reason, or write to tasks@handsforagents.com with the task id. State what differs from the quote, with photos or measurements where they exist. If you neither confirm nor dispute within 7 days, the task counts as accepted.

5. How a dispute is decided

  1. A human answers within 2 business days.
  2. We compare the deliverable and the evidence package with the quote. The quote is the specification.
  3. Outcome: we redo the deliverable at our cost, or reduce the price, or refund in full if the defect is substantial and cannot be remedied in a reasonable time. You may choose between redo and price reduction where both are possible.
  4. Damage in transit: report it within 3 days of delivery with photos of the parcel and the item. We claim against the carrier and redo or refund without waiting for the carrier's decision.

6. Refunds

Refunds go to the original payment method within 5 business days of the decision. We issue a corrective invoice (credit note).

7. If we cannot agree

Your card issuer's chargeback procedure remains available to you. Consumers can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce) for out-of-court resolution: coi.gov.cz/informace-o-adr. Courts and governing law are set out in the terms of service, section 16.

8. Public record

The number of disputes is published in the statistics on the home page.

9. Version

Version 2026-09-29.